What is your Dream Customer Experience? If you could envision the future of customer experiences (CX), what would that look like? Every business wants to have great relationships with their customers. But not everyone achieves this goal, even if they claim to be a customer-centric business. According to Cisco’s global contact center survey, 53 percent…
When a new OS version is available for your phone, do you upgrade immediately or coast on the old version as long as you can? I’m a bit of a tech geek so I upgrade without hesitation to improve security and protect me from attacks and help me gain access to the newest features and capabilities. On the flip side, things have sometimes gone haywire on my phone…
Within Cisco, we naturally make extensive use of Cisco Webex for collaboration and we find all sorts of ways to engage our users and drive adoption. It’s really a planes, trains, and automobiles strategy. With employees in nearly 100 countries, using Webex is a great way to connect and communicate with colleagues. Webex Teams leverages asynchronous communication to allow…
Today, Talos is publishing a glimpse into the most prevalent threats we’ve observed between Feb 14 and Feb 21. As with previous roundups, this post isn’t meant to be an in-depth analysis. Instead, this post will summarize the threats we’ve observed by highlighting key behavioral characteristics, indicators of compromise, and discussing how our customers are…
Maps. They help us make sense, of where we are, where we are going, and — maybe not enough — where we have been. We use the things most days. How often do you open up a map app on your mobile phone to help you? Where is somewhere? Maybe furthermore: What is the route…
Join us for a “How To” Webinar Tuesday, February 25 at 11:00 am (EST) Smart Cities Council wants to help you complete your application. In a 15 minutes webinar, you will learn how to • Join a global movement of cities helping cities • Accelerate your own city’s project planning • Become a finalist for…
It is a GREAT time in history to be a student and a Cisco employee, and as a forty-something college senior and Cisco Technical Solutions Engineer on our Cloud and Hosted Solutions team for Worldwide Sales – I should know! Cisco has given me the opportunity to attain a higher level of education and advancement,…
Part 1 in a series by Chris Blask and Mark Bentley Thousands of years ago, our earliest ancestors discovered they could literally walk on the water, rather than being swept along by tidal forces outside their control. That moment when the first of us stood slowly drying on that first log – perhaps holding it…
Angela February is LGBT+ History Month, but when I saw a request for someone to blog about the importance of it, I was reluctant to step forward. I didn’t want to be that spokesperson for the community. It’s not my job, is it? I’ve been a Product Manager for about 6 years, I joined DWP…
More than 12-months ago Facebook set the cat amongst the pigeons by changing their optimum video lengths. What was once a 30 second length clip as an ideal length jumped up to a three minute suggested length. But one question that has often presented itself… does Facebook really penalise shorter clips? Is there a guillotine…
By continuing to use the site, you agree to the use of cookies. more information
The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.
