One graph to rule them all – Inside GOV.UK

Last year was a big year for data science on GOV.UK, as we formed GOV.UK Data Labs and deployed our first machine learning model to production. This model automatically recommends content to users on the site based on which page they are on – quite similar to how you might get recommended a new show…

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Using Analytics to improve a new digital service – DWP Digital

Digital performance analyst Jenny Murray working from home As a Digital Performance Analyst, it’s my job to use analysis to show how the digital products and services in DWP are adding value and meeting user needs. I work alongside delivery teams to identify their service’s Key Performance Indicators (KPIs) and uncover ways that they can…

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NHS Blood and Transplant and FutureGov: a service and user-centred design strategic partnership – FutureGov

NHS Blood and Transplant (NHSBT) is on an exciting and significant journey of change. At the heart of this journey is an ambition to continuously put people at the centre of services and organisational culture — whether that’s staff internally, partners or donors and patients. We’re proud to announce that NHS Blood and Transplant has appointed FutureGov…

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Recycling running shoes (draft) – Simon Wilson

In my run note for last month I briefly mentioned I had retired a pair of running shoes and looking into what to do next with them. I like running. I wear running shoes to help me run. Obvious, sure, but the emphasis there is on the purpose and usability of the shoes (against, say,…

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How we do design sprints and the impact of remote working (part 1) – dxw

Originally developed at Google Ventures, design sprints are a 5 day process that involves researching, designing, prototyping, and testing ideas to solve a problem. Why choose to do a design sprint? Design sprints condense a core set of activities into a 5 day schedule. They’re a good way of moving quickly past the red tape…

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In review: July – Sarah Lay

As part of being more accountable to myself and keeping focused on the goals I’ve set for the year I’m aiming to check in monthly. This post is mainly for my own benefit… My professional goals and progress toward them: Letting Go – no update from last month really but actively noticing what I’m saying…

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