SHORT VIDEO: How TikTok works in 2020 and how the public sector could use it – The Dan Slee Blog » LOCAL SOCIAL: Is it time for a Local localgovcamp?

I‘ve always been slightly dubious of new platforms since Google Wave promised to revolutionise the internet. Google Wave, Dear Reader, died 10 years ago 12-months after it was launched to great fanfare. So, to TikTok, the portrait video app with 800 million users. At the start of 2020, there’s no reliable UK data but its…

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Weeknote: 13 to 17 January 2020 – Matt Edgar writes here

How did I uphold the NHS Constitution? “view the services you provide from the standpoint of a patient” – Staff responsibilities in the NHS Constitution for England I topped up my 2 hours every 6 weeks of exposure to primary user research by listening in on some calls with patients about their experiences of getting…

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Weeknote for Friday 17 January 2020 – Simon Wilson

This weeknote doesn’t carry much about the work I am doing. I was finding my weeknotes about work probably worked better as their own standalone blog posts. If I write any work related blog posts I will link out to them from my weeknotes. A rarity: Caught some live top flight football, and in the…

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Lab Long Read: Human-centred policy? Blending ‘big data’ and ‘thick data’ in national policy – Policy Lab

Emotion, empathy and ethnography in policy-making The last decade has been marked by a significant shift in the debate about the relationship between the citizen and the state. Around the world, in order to remain relevant, organisations have undertaken significant transformation to become more ‘human-centred’.  But what does this mean for policy-making? Beyond the headlines…

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Service design and collaboration at Blackpool GovJam – DWP Digital

Jacinta Mellinger (centre), DWP service designer at GovJam Blackpool (photo credit: Lisa Jeffery) Take 30 participants, a pile of creative supplies, some service design techniques and a secret theme. Mix them together in a Victorian ballroom and give them 48 hours to infuse. What’s the result? 4 amazing ideas to transform public services and a…

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Our guides on delivery – dxw digital

The dxw digital team has grown a lot over the past 18 months. New people bring with them different perspectives and this diversity of viewpoints is one of our strengths. But we also want to make sure that clients know what to expect when working with us. That’s why we started our Playbook in 2015…

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