Internet of Public Service Jobs: 18/02/2018 – Product for the People

‘Internet of Public Service jobs’ is a weekly list of vacancies related to product management, user experience, data and design in…you guessed it…the ‘internet of public service’ curated by @jukesie every Sunday. Sign up for it as an email every Sunday afternoon! [01] Senior Policy Advisers — Security & Online Harms and Digital & Technology PolicyDepartment for Digital,…

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Results: the DOS Armchair Audit – dxw

Since the Digital Outcomes and Specialists framework went live, we’ve been frustrated by the quality of writing in published opportunities. In September last year, we decided to try and gather some data to establish whether this is really a problem, or whether it’s just our opinion. The results are now in and make for sobering…

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are you thinking what they’re thinking? – comms2point0 free online resource for creative comms people – comms2point0

David Holdstock, Director of Communications at The Local Government Association shares the highlights from the LGA’s annual heads of communications survey. by David Holdstock It’s fair to say that 2017 presented local government communicators with some exceptionally difficult challenges. The Grenfell Tower fire tragedy and terrorist atrocities in Manchester and London showed the need for…

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Working with Citizens Advice and its amazing data – Government Digital Service

I worked with Citizens Advice and its data for 7 months. In this post, I explain how this continued collaboration improves government services, content, policy and user experience. Citizens Advice is the UK’s largest independent advice provider. Between 2016 and 2017, it helped 2.7 million people. Advice is given face-to-face, over the phone, by email…

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Five user research rules of thumb – disambiguity

Over years of experience you begin to collect ways of working and talking about how you work that accrete into rules of thumb. Here are some that I reference pretty often. I’d love to hear others. One hour / day of analysis for every hour / day of research.  (I’m pretty sure that back in…

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What makes a good pilot project for digital? – FutureGov

Guiding principles: What makes a good pilot project for digital? A pilot project is usually a smaller scale project or experiment designed with a specific outcome in mind. This means working within relatively small time and budgetary constraints while supporting an organisation as they consider larger scale investment in digital and service transformation. I’ve found that…

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The future of digital government: Keynote speech by Caroline Nokes – The Institute for Government

Date:  Tuesday, November 14, 2017 – 08:45 Click to watch the livestream Caroline Nokes MP, the Minister for Government Resilience and Efficiency, will outline her vision for transforming government using digital technology. The Government’s transformation strategy sets out how services and government itself will be transformed, while maintaining protection against increasingly frequent cyber-attacks. The Minister…

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WhatDoTheyKnow used for research on FOI refusals – mySociety

When you send a Freedom of Information request through WhatDoTheyKnow.com, every part of the exchange is published online. Those who have browsed the site will know that you can read the correspondence around each request from beginning to end, including the initial enquiry, auto-replies, any holding letters, messages seeking clarification, and finally, the response —…

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